Returns

Returns & Exchanges

We want every outseam purchase to feel calm, thoughtful, and right for you. If for any reason your item is not quite what you expected, you may request a return or exchange within 14 days of delivery.

Unfortunately, once 14 days have passed since your order was delivered, we are unable to offer a return or exchange.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at
mail@outseam.shop and include the following information:

  • your order number;

  • the product SKU you wish to return or exchange;

  • photo or video evidence showing the issue or defect (if applicable).

We will review your request and get back to you with the next steps.

Condition of Returned Items

Returned items must be:

  • unused and unworn;

  • unwashed;

  • undamaged;

  • in their original packaging;

  • with all original tags and labels attached.

If these conditions are not met, a refund will not be issued and the customer will be responsible for any related costs.

Returning Your Item

Please return items using a tracked shipping service.
We cannot guarantee the safe receipt of returned items sent without tracking. Thank you for your understanding.

Return Shipping Costs

Incorrect Item or Size

If you ordered the wrong item or size and wish to exchange it, the cost of shipping both ways (to our warehouse and back to you) is the responsibility of the customer.
If you choose a refund instead, we will refund the cost of the item only. Original shipping fees are non-refundable.

Unwanted Items

If the item is free from defects and you simply no longer wish to keep it, the cost of return shipping is the responsibility of the customer.
Please contact us within 14 days of receiving your order to arrange the return.

Thank you for taking the time to review our returns policy โ€” clear and fair guidelines help us provide a smooth and respectful experience for all our customers ๐Ÿค

Refunds

Once we receive and inspect the returned item, we will notify you by email of the approval or rejection of your refund request.

If approved, your refund will be processed to the original method of payment within up to 7 business days.
Please note that original shipping costs are non-refundable.

Delayed or Missing Refunds

If you have not yet received your refund, we kindly ask you to:

  1. Check your bank account again.

  2. Contact your credit card company โ€” it may take some time before a refund is officially posted.

  3. Contact your bank โ€” processing times can vary and may take several business days.

If you have completed all of the above steps and still have not received your refund, please contact us at mail@outseam.shop, and we will be happy to assist you.

Lost or Stolen Parcels

If your tracking information shows that your order has been marked as delivered but you have not received it, please contact your local postal service directly.

We are always happy to provide any additional shipping information that may help with your inquiry โ€” simply reach out to us at mail@outseam.shop.

Color Variations

Please note that colors may vary slightly depending on your screen settings and device.
For this reason, we are unable to offer returns or exchanges due to color differences, unless the item is defective.

If you believe your item has a manufacturing defect, please contact us and we will gladly review your case.